GATI HORROR STORY: Courier shipment status page changes mysteriously in the face of an upcoming legal dispute!

The courier whose shipment status page changes mysteriously and retroactively in the face of an upcoming legal dispute

 

MD of the company:            Mr Mahendra Agarwal

Directors:                                Mr K L Chugh

                                                   Mr Ram S Tarneja

                                                   Mr N Srinivasan

                                                   Mr T S Rao

                                                   Dr P Sudhakar Reddy

                                                   Mr Sunil Kumar Alagh

                                                   Mr Anoop Kishore Seth

                                                   Mr Harry Himmat Lagad

Gati Board of Directors List - http://www.gati.com/corporate_board_of_directors.jsp

I wonder who authorizes the tampering of shipment status pages retroactively, especially when there is an upcoming police matter regarding theft.

I had used the services of GATI ltd to transport a motorcycle and some packed luggage from Himachal Pradesh (India) to Mumbai, India. As the delivery was grossly delayed due to a portion of the consignment being left behind at an intermediate location, with no clear information being offered by the customer service dept of the company, as to how and why, I became suspicious and stored the current shipment status page, on 16/10/10. On receipt of the consignment, I realized that the packaging of one of the pieces of luggage had changed, and some electronic goods etc inside had been pilfered.

The missing goods included Nikon Coolpix 4800 camera, it’s charger, a rechargeable battery charger, several new and old batteries, 5 SD cards including a new 4GB class 6 card, several cables, connectors and the like

GATI ltd has taken pains not to contact me after that even after being informed of the grossly delayed delivery and the theft. However, somebody within the company has deleted an entry made on the shipment status page, retroactively, after the shipment was delivered. There is an entry (“exception is SHORT”) dated 15/10/10. Screenshot below:

clip image002 thumb GATI HORROR STORY: Courier shipment status page changes mysteriously in the face of an upcoming legal dispute!

taken on:

clip image003 thumb GATI HORROR STORY: Courier shipment status page changes mysteriously in the face of an upcoming legal dispute!

The next screenshot, taken after delivery on the 21st

clip image005 thumb GATI HORROR STORY: Courier shipment status page changes mysteriously in the face of an upcoming legal dispute!

MAGIC! the incriminatory entry dated 15/10/10, indicating that here was some problem at their end has disappeared.

Pilferage in transit, though entirely unwelcome (and the liability of the transporter) is one thing.

TAMPERING WITH LOGS……..?

Gati had not made any official mention of the theft either, in spite of repacking the opened luggage. Essentially, they have tried to cover up the fact that the specific parcel was opened unauthorizedly, whereas they should have made a police complaint there itself on suspicion + made me aware of the issue.

There are more such stories below. Kindly note that I fully stand by the story and the proofs above, however I cannot take any responsibility for the authenticity of other stories from other cheated customers.

Please write to us and tell us Your GATI Horror Story!